Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment or to your bank account via UPI/NEFT method within 15 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we’ve approved your return, please contact us at hello@terraviva.store

For COD orders with manufacturing and transit defect the refunds will be issued via UPI.